Honestly! How hard is it????
Paying off a loan should not be all that difficult....I mean, once you have the money that is. Well, Countrywide Home Loans has made it seem as if it is impossible.
Our home burned down on Dec. 27, 2005. Our insurance gave us a check for the amount of the payoff of our mortgage loan with Countrywide. They asked us to send a letter along with the letter to their Simi Valley Property Claims Department stating that we wanted the loan closed out. We had already decided that we didn't want to re-build in the same location so we planned to sell the property.
The payoff amount was 'as of February 10' and we mailed the letter and the check on February 7. We received several calls asking where our February payment was. I explained each time that we no longer HAD a payment, or a loan, or a house for that matter. We assumed it was in the process of being paid of. We were wrong.
After dozens (literally dozens) of calls, I finally got upset and lost it (the first of MANY losses on my part to come) on February 17th. They called twice in one day asking where our February payment was. They started checking and said the check for the payoff amount was there but they didn't know what to do with it. I was really tempted to TELL them what to do with it but instead I told them to PAY OFF THE FLIPPIN' LOAN WITH IT! They said they couldn't do that because the check had to be accompanied by a letter stating that we wanted the loan paid off. I explained to the idiot that we DID send a letter but apparently one of their many inept morons on the payroll there lost it. So, we faxed ANOTHER copy of the letter to the number they gave us. They idiot assured us that it would be taken care of within a couple of days.
A few days later I get more calls wanting to know where our February payment was. PMS week. Not a good time to push my buttons. So, I went ballistic on the second one that called. They searched and said they could find the check that had been posted for the payoff amount and they weren't sure where the letter was but they would look into it.
On February 25, I get another call wanting to know where my February payment...blah, blah blah...I go off on this idiot and explain the whole stupid mess again. This time I demand to talk to a supervisor who can actually tell the difference between their butt and a hole in a tree. I finally get transferred 3 times and end up with someone who assures me she knows her stuff and can sort this all out for me. So, she tells me the reason it hasn't been paid off is because the check for the payoff amount wasn't going to cover everything. She said we owed a total of $495.31 which coincidentally is the same amount as our house payment. I am quite sure they were going to get that February payment no matter what. At this point it was worth it to pay that amount and just be done with the whole mess. I explained that my payment book and all of my records burned up with the house and I usually pay my payments online. She said I could pay that online as well just make sure it is 'added to the principal'. I was so happy this mess was just about over and I was sure this chick knew what was going on. I was wrong AGAIN!
When I tried to pay online, it said my password and account were no longer valid. Apparently, they had partially closed out the loan and no more payments could be made online. I figured if I waited a day or two someone would call asking about that February payment so I just waited. Lo and Behold, a day later I got the call. This time I told them that I couldn't make the payment online and the woman said "no problem! I can take that payment right over the phone and then transfer you to the the payoff department once we complete the transaction." Okay, so I give her my checking account information and she gives me a confirmation number. I seldom actually write those down but knowing what kind of stupidity I am dealing with I go ahead and write it down. She then transfers me to the "Loan Payoff Department" where I am told they cannot close out the loan because the payment I just made.....had to be a certified check sent certified mail. Uh....I DON'T THINK SO! I told her in no uncertain terms that I had a confirmation number which means THEY have my money and I am NOT going to pay them another red cent no matter what they do say or threaten. I told her she could just deal with my attorney because I have had a buttload of this crap. She put me on hold and came back telling me that it was no problem and as soon as the payment was verified through my bank they would close out the loan and within a few days I would receive a "satisfaction of mortgage" letter and we could then sell the property.
So, a week or so later, I get a FedEx document from Countrywide Home Loans. I was relieved becuase this MUST be that letter stating the madness was over. I was SOOOOO WRONG! This time they had sent us a check for $16,000 and some odd amount of dollars. Now, I am not a total idiot and I know how these people work. If I had cashed that check I am certain I would have just opened up a brand new loan with these psychos. No way in hell that is ever gonna happen. There was no explanation, no letter telling what it was for, not even a note on the check saying why it was sent. Needless to say I was on the phone in a matter of seconds trying to find what the heck was going on NOW!
So I get on the phone with Sha-shonda, or Tawanda or LaFawnda or something of that sort. Once again I go through the whole sordid mess and once again I am transferred around and around and around their cast of idiots. I land on some Pakistani Idiot named Herbert. Yeah, right. So, I explain the whole mess to Herbert the Chief Moron and ask him what the heck the check was for. After putting me on hold he comes back and very confidently tells me that the check is to help us get started building the house back. I have never in my life gone off so badly on anybody. I screamed, yelled, cussed, yelled some more and did some threatening. He told me I have to send the check back to them and then they will close out the loan. I told him to send me a stamp and I'll do it. He said (in his thickest Sand Jockey Accent) I cannot send you a stamp. I told him very loudly that due to THEIR STUPIDITY, I WAS SENT A CHECK THAT I DIDN'T ASK FOR, I DIDN'T ORDER, I DIDN'T WANT AND I DIDN'T NEED AND I WAS EXPECTED TO PAY TO SEND IT BACK TO THEM! How is that fair? He said it wasn't fair but if I wanted the loan closed then I would have to send it back. So, I mailed it out on Monday of this week--CERTIFIED MAIL with a vicously nasty letter attached. I copied the check and the letter and if they don't have my loan closed within 10 days I WILL be getting an attorney. I told ole Herbert that from this point on I wanted him to know that HE ALONE will be responsible for my happiness. Not a job he would want if he knew me better. LOL.
After I get confirmation that they received the check I am going to start calling them every single day....specifically I am going to call Herbert, and demand to be reimbursed for the $8.40 it took to send the check back to them.
These losers are going to find out that there are few things on this planet more dangerous than a chubby housewife with time on her hands. Morons!
Our home burned down on Dec. 27, 2005. Our insurance gave us a check for the amount of the payoff of our mortgage loan with Countrywide. They asked us to send a letter along with the letter to their Simi Valley Property Claims Department stating that we wanted the loan closed out. We had already decided that we didn't want to re-build in the same location so we planned to sell the property.
The payoff amount was 'as of February 10' and we mailed the letter and the check on February 7. We received several calls asking where our February payment was. I explained each time that we no longer HAD a payment, or a loan, or a house for that matter. We assumed it was in the process of being paid of. We were wrong.
After dozens (literally dozens) of calls, I finally got upset and lost it (the first of MANY losses on my part to come) on February 17th. They called twice in one day asking where our February payment was. They started checking and said the check for the payoff amount was there but they didn't know what to do with it. I was really tempted to TELL them what to do with it but instead I told them to PAY OFF THE FLIPPIN' LOAN WITH IT! They said they couldn't do that because the check had to be accompanied by a letter stating that we wanted the loan paid off. I explained to the idiot that we DID send a letter but apparently one of their many inept morons on the payroll there lost it. So, we faxed ANOTHER copy of the letter to the number they gave us. They idiot assured us that it would be taken care of within a couple of days.
A few days later I get more calls wanting to know where our February payment was. PMS week. Not a good time to push my buttons. So, I went ballistic on the second one that called. They searched and said they could find the check that had been posted for the payoff amount and they weren't sure where the letter was but they would look into it.
On February 25, I get another call wanting to know where my February payment...blah, blah blah...I go off on this idiot and explain the whole stupid mess again. This time I demand to talk to a supervisor who can actually tell the difference between their butt and a hole in a tree. I finally get transferred 3 times and end up with someone who assures me she knows her stuff and can sort this all out for me. So, she tells me the reason it hasn't been paid off is because the check for the payoff amount wasn't going to cover everything. She said we owed a total of $495.31 which coincidentally is the same amount as our house payment. I am quite sure they were going to get that February payment no matter what. At this point it was worth it to pay that amount and just be done with the whole mess. I explained that my payment book and all of my records burned up with the house and I usually pay my payments online. She said I could pay that online as well just make sure it is 'added to the principal'. I was so happy this mess was just about over and I was sure this chick knew what was going on. I was wrong AGAIN!
When I tried to pay online, it said my password and account were no longer valid. Apparently, they had partially closed out the loan and no more payments could be made online. I figured if I waited a day or two someone would call asking about that February payment so I just waited. Lo and Behold, a day later I got the call. This time I told them that I couldn't make the payment online and the woman said "no problem! I can take that payment right over the phone and then transfer you to the the payoff department once we complete the transaction." Okay, so I give her my checking account information and she gives me a confirmation number. I seldom actually write those down but knowing what kind of stupidity I am dealing with I go ahead and write it down. She then transfers me to the "Loan Payoff Department" where I am told they cannot close out the loan because the payment I just made.....had to be a certified check sent certified mail. Uh....I DON'T THINK SO! I told her in no uncertain terms that I had a confirmation number which means THEY have my money and I am NOT going to pay them another red cent no matter what they do say or threaten. I told her she could just deal with my attorney because I have had a buttload of this crap. She put me on hold and came back telling me that it was no problem and as soon as the payment was verified through my bank they would close out the loan and within a few days I would receive a "satisfaction of mortgage" letter and we could then sell the property.
So, a week or so later, I get a FedEx document from Countrywide Home Loans. I was relieved becuase this MUST be that letter stating the madness was over. I was SOOOOO WRONG! This time they had sent us a check for $16,000 and some odd amount of dollars. Now, I am not a total idiot and I know how these people work. If I had cashed that check I am certain I would have just opened up a brand new loan with these psychos. No way in hell that is ever gonna happen. There was no explanation, no letter telling what it was for, not even a note on the check saying why it was sent. Needless to say I was on the phone in a matter of seconds trying to find what the heck was going on NOW!
So I get on the phone with Sha-shonda, or Tawanda or LaFawnda or something of that sort. Once again I go through the whole sordid mess and once again I am transferred around and around and around their cast of idiots. I land on some Pakistani Idiot named Herbert. Yeah, right. So, I explain the whole mess to Herbert the Chief Moron and ask him what the heck the check was for. After putting me on hold he comes back and very confidently tells me that the check is to help us get started building the house back. I have never in my life gone off so badly on anybody. I screamed, yelled, cussed, yelled some more and did some threatening. He told me I have to send the check back to them and then they will close out the loan. I told him to send me a stamp and I'll do it. He said (in his thickest Sand Jockey Accent) I cannot send you a stamp. I told him very loudly that due to THEIR STUPIDITY, I WAS SENT A CHECK THAT I DIDN'T ASK FOR, I DIDN'T ORDER, I DIDN'T WANT AND I DIDN'T NEED AND I WAS EXPECTED TO PAY TO SEND IT BACK TO THEM! How is that fair? He said it wasn't fair but if I wanted the loan closed then I would have to send it back. So, I mailed it out on Monday of this week--CERTIFIED MAIL with a vicously nasty letter attached. I copied the check and the letter and if they don't have my loan closed within 10 days I WILL be getting an attorney. I told ole Herbert that from this point on I wanted him to know that HE ALONE will be responsible for my happiness. Not a job he would want if he knew me better. LOL.
After I get confirmation that they received the check I am going to start calling them every single day....specifically I am going to call Herbert, and demand to be reimbursed for the $8.40 it took to send the check back to them.
These losers are going to find out that there are few things on this planet more dangerous than a chubby housewife with time on her hands. Morons!
